Frequently Asked Questions

As a business owner your needs are often varying as demand ebbs and flows, and hiring full time assistance can be too expensive for some entrepreneurs. A full time administrative assistant in Vermont costs on average $49,000, with an additional $4000 in general onboarding fees associated with having an employee on payroll. With concierge, you don't have to worry about any of that. You can use our services as needed and save money in the process not having to worry about HR costs! Make the most of your hard earned money.

You may find as time goes on you have enough work and resources to hire a full time employee, and that's amazing! But, we want to be a jumping off point for those that could use some extra hands, but aren't quite ready for an on the books employee. 

Simply contact us through our website, by email, or schedule a call! We will get back to you ASAP to schedule a consultation (if you haven't already) to discuss your needs and how we can best assist you. From there, we will create a personalized plan to get what you need done!

We offer a variety of flexible pricing options to fit different budgets and business needs, including sliding scale hourly rates for tight budgets, pre-paid bundle packages for flexible and prioritized support, and set monthly service packages like done-for-you social media management. Whether you're looking for occasional consulting, ongoing business concierge services, or full-service marketing help, there’s an option that fits your needs. Visit our Rates + Packages page for full details and current pricing. 

For those hiring us at an hourly rate, time is invoiced on the 1st of the month. For those who purchase bundles or packages, payment is due upon purchase.  Any third-party purchases and services will be the client’s responsibility, and a receipt will be provided to the client for reimbursement at the end of the job. The client will be consulted before purchase. 

We wanted to create a payment plan that would work for all businesses. Some businesses just need a single job done here or there and that is where our standard hourly rate is best, you pay only for what you need done. 

For those who have a handful of jobs or need regular assistance, our bundles are for you! Get more hours of help for a better deal, you know you have a lot to get done and will use what you purchase. 

We are a business support service, with a focus on business related tasks. We do not take on personal tasks such as house cleaning, cooking, shopping, etc. However, there are plenty of fantastic personal concierge services out there if that is what you are looking for!

Yes, we understand that our clients have busy schedules and may require assistance outside of regular business hours. Our team is available to work evenings and weekends as needed and within the availability of our team. Rush orders are subject to 1.5x the regular rate.

We offer 2 hours of free roundtrip travel time, based on travel from Middlebury, Vermont, any additional time spent traveling to your location will be factored into the time charged on the project. We do not accept projects over three hours away, but are happy to accept remote work!

While we try our best to support every business that we can there may be jobs that we can't take on, due to experience required to complete a job or demands on our time. If we find we cannot take on a job we sincerely apologize and will help you get the resources you need if possible. We are still learning too and want to provide the best service possible, which means, at times, having to say no.